Assisted IT Support
We want the same thing – your systems and network up and running, productive, cost-effective and worry-free.
You need Xara’s Assisted Services if:
- You have someone with a responsibility for IT, but no support team, or
- You have a small team, but you want your IT people to focus on strategy rather
than operations, or
- You have a great team for everyday issues, but they don’t have the skills to
handle more complex work, or the experience to introduce new technologies
- You want to be able to call on expert advice and help whenever you need it.
Whenever you need IT Support, we guarantee you’ll never wait longer than half-an-hour for a response. Statistics show, though, that we tend to respond in an industry-leading 8 minutes. That’s fast.
Helpdesk Pro
Specifically designed for busy IT managers, Xara’s Helpdesk Pro gives you support for your entire organisation for day-to-day issues and routine user calls.
- Response time of just 30 minutes
- Unlimited calls
- Your own dedicated technical manager
- 24/7 server and critical device monitoring included, plus 24/7 on-call support option
On-Site Pro
Holiday and absence cover that gives you replacement engineers when key members of your IT team are away. Xara can step in and look after your systems.
- Engineers trained to know your network
- Engineers with you on the day you need them
- Unlimited on-site engineer time for holiday and sickness cover
- 24/7 server and critical device monitoring included, plus 24/7 on-call support option
Outsourced Pro
Cut your overheads significantly by outsourcing your IT team. Xara can give you support for all your IT services..
We'll deliver improved response times, an unparalleled range of expert knowledge and experience – and all for less cost.
Interested? See our Complete Network Support page for more information.
Monitoring Pro
Even if you’re lucky enough to have the perfect in-house IT team, Xara’s intelligent automation can liberate you from the daily monotony and cost of repetitive IT tasks.
We’ve invested in one of the world’s most powerful automation tools to help manage your infrastructure, network components, servers, and desktop PCs – remotely and completely.
- Automated monitoring software lets us see what’s happening on your network so we can eliminate problems before they occur
- Fast, easy and reliable patch management to keep your servers, workstations and remote computers up-to-date with the latest security patches and updates
- Accurate, up-to-date software and hardware inventories – delivered right to your desktop automatically
- Automated deployment makes it simple to roll-out new applications and updates – without the need to learn a new language, set up multiple servers, run training or pay consultants
- Comprehensive integrated reporting for all data collected and stored in the system – keeping you fully in the picture, fully in control
Helpdesk Premier
Designed for IT managers who want full ownership of their systems, offering a bank of knowledge, expertise and tools to tap into on demand.
Your IT manager can concentrate on developing and maintaining the network, calling on Xara for advice, support and solutions.
- Response time of just 30 minutes
- Unlimited calls
- Your own dedicated technical manager
- 24/7 proactive network monitoring and asset management included, plus 24/7 on-call support option
On-Site Premier
Have a Xara expert on-site from a few hours a week to seven days a week – experienced engineers on hand when you need them.
- Engineers trained to know your network and there on the days you need them
- Dedicated helpdesk
- Support and maintenance of existing systems.
- In-depth auditing and reporting
- On-site Pro and 24/7 proactive network monitoring and asset management included, plus 24/7 on-call support option
Outsourced Premier
Xara have an expert team of engineers available for installation, upgrades or project work as you need them.
If you need to migrate desktops, re-install operating systems, configure servers or apply patches, but have your hands full with other issues, then hand the consultancy and project delivery over to us.
Check out our Specialised IT Services for more information on how we can help.
Monitoring Premier
Monitoring Premier watches your entire network. If you only want monitoring and issue alerts for selected devices, opt for our streamlined Monitoring Pro package.
